Consultation Fees, Confidentiality, and Cancellation Policy
At Life’s InnaSolutions, we believe everyone should have access to counselling. Our fees are negotiable in cases of severe financial hardship. Please note that the fees listed below are for counselling appointments only; additional services like reports may incur extra charges.
Our Psychology Session Fees:
The practice is not currently offering in-person services. All consultations are being delivered via Telehealth
- Telehealth (phone/zoom): $225.00 (50-60 minute session) (*Eligible for Medicare Rebate - $98.95)
- Couples Counselling: $250.00 per hour (not eligible for Medicare rebate)
- Counselling Supervision (Practitioner): $225.00 per hour
What is a valid GP referral?
A valid referral should include your full name, date of birth, and current address. It should also confirm that you have a Mental Health Treatment Plan or Eating Disorder Treatment Plan in place, request the provision of psychological treatment, and outline an eligible diagnosis and/or presenting symptoms. Under the current Medicare allowance, you may be eligible for up to 10 psychology sessions per calendar year. These sessions are typically provided across two referrals — usually 6 sessions on the initial referral, followed by an additional 4 sessions on a subsequent referral if required.
Psychological Reports:
Prices are on request. This practice does not provide medico-legal reports, legal letters, or court-related documentation. If you require services of this nature, we are able to refer you to appropriately qualified psychologists who practice within this area.
Confidentiality:
Your privacy and confidentiality are very important to us. Personal information collected as part of your assessment and treatment is stored securely and treated with the utmost care. Access to your information is limited to your treating Psychologist. There are some situations where confidentiality may need to be breached, including where there is a risk of harm to yourself or others, where records are required by a court subpoena, where you have provided written consent, or where disclosure is otherwise required by law. Wherever possible, these situations will be discussed with you openly and respectfully.
Cancellation Policy:
SMS appointment reminders are provided as a courtesy; however, clients are responsible for remembering and attending their scheduled appointments.
To support fairness and appointment availability for all clients, our practice has a cancellation policy for late cancellations, missed appointments, and same-day changes. We kindly request a minimum of 48 hours’ notice if you need to reschedule or cancel your appointment.
Our cancellation fees are as follows:
- Less than 48 hours’ notice: $100.00
- Less than 24 hours’ notice or non-attendance (“no show”): $225.00, or the full agreed session fee if different from the standard fee
We understand that unexpected illness, emergencies, and unforeseen circumstances can occur. If this happens, please contact us as soon as possible so we can discuss your situation and provide support where possible.
